Returns & Refunds

Returns, exchanges & refunds - Australian customers are entitled to an exchange or refund on faulty goods for full priced items only within 14 days of purchase. The items must be returned at buyers expense, unused with original tags & packaging.

Please Note: Exchanges are not available for international orders.

Broken or damaged items - All items are packaged with love & care to ensure against damage, in the unlikely event you received damaged goods please contact us ASAP @ juliettesruin@iprimus.com.au Juliette's Ruin reserves the right to request photographic evidence of the damaged goods for assessment before a refund is granted, in most cases a replacement will be offered to you, in the event a replacement is not available a store credit or refund will be offered, whichever you would prefer. 

Postage Returns - All return shipping costs are the responsibility of the customer, it is highly recommended that you obtain proof of postage by receipt or tracking. Juliette's Ruin will not accept responsibility for misplaced/lost return items, please contact us for our returns address @ juliettesruin@iprimus.com.au